Links
Administrator explains how Oregon DMV accidentally registered people to vote
opb.org
We’ve made significant changes to the user interface that our staff sees when they are choosing those documents. So we’ve changed the dropdown menu to make it more difficult to choose a U.S. passport or a U.S. birth certificate. In that system, we are requiring that staff enter the state and county of birth for a birth certificate document in the U.S. and made some other changes like that. In addition to the system changes, we’ve now done intensive training with staff about the mechanics of the entry and also the importance of getting this right every single time. There have been multiple trainings already — and that training is ongoing and will continue to be ongoing into the future.
There’s never enough money and time for good design until there has to be.